9 Deadly Sins of Property Managers: How to Avoid and Fix Them

Property management is a complex and demanding field that requires proficiency in various areas. Property managers must excel at tasks such as tenant relations, property maintenance, financial management, and legal compliance. However, certain mistakes can have severe consequences on their success.

In this article, we will explore the nine ‘sins’ of property managers and provide practical solutions to avoid or rectify them. By addressing these challenges head-on, property managers can ensure smooth operations, maximize profitability, and maintain positive relationships with tenants and landlords.

Neglecting Compliance

Compliance with regulations is essential to avoid legal complications and penalties. Neglecting compliance can result in costly consequences.

Solution: Property managers should stay updated on relevant laws, regulations, and local codes. Regularly review and update lease agreements, obtain necessary permits, and maintain accurate records. Seek legal advice when needed to ensure strict compliance and mitigate potential risks.

Allowing Rent Arrears to Accumulate

Persistent rent arrears can disrupt cash flow, strain relationships, and lead to financial difficulties.

Solution: Establish clear rent collection procedures and enforce them consistently. Implement effective communication strategies to address late payments promptly. Consider automated rent collection systems to streamline the process. Early intervention and proactive follow-ups minimize the risk of arrears and maximize cash flow.

Mismanaging Contractors

Poor contractor management can lead to delays, subpar workmanship, and financial losses.

Solution: Thoroughly vet contractors before hiring, obtain multiple quotes, and establish clear expectations through detailed contracts. Maintain open lines of communication and conduct regular inspections to ensure satisfactory results. Promptly address any concerns or issues to maintain the quality of work.

Choosing Wrong Tenants

Selecting unreliable tenants without proper screening can result in property damage, lease violations, and payment delinquencies.

Solution: Implement a comprehensive tenant screening process, including background checks, credit evaluations, employment verification, and reference checks. Establish clear criteria for tenant selection and adhere to it consistently. Thorough screening reduces the risk of problematic tenants and enhances the overall quality of the tenant base.

Tenants Engaging in DIY Repairs

Allowing tenants to perform repairs beyond their capabilities can lead to substandard workmanship, further damage, and liability concerns.

Solution: Clearly define tenant and landlord responsibilities in the lease agreement. Establish protocols for reporting maintenance issues promptly and promptly address them with qualified professionals. Encourage tenants to report problems rather than attempting repairs themselves, ensuring that issues are resolved effectively and safely.

Treating VIP Landlords

Preferentially Favoring certain landlords based on personal relationships or their status can lead to perceived bias and damage professional reputation.

Solution: Maintain fairness and consistency in dealings with all landlords, regardless of their status. Transparency, effective communication, and prompt resolution of issues should guide landlord-manager relationships. Treat each landlord equally and with professionalism to build trust and maintain a positive reputation.

Mismanaging Utilities during the Void Period

Neglecting utility management during vacancies can lead to unnecessary costs and tenant dissatisfaction.

Solution: Monitor and manage utilities during the void period to minimize expenses. Implement energy-saving measures and conduct regular inspections to ensure efficient utility consumption. Clearly communicate utility responsibilities to tenants and accurately allocate expenses. By actively managing utilities, property managers can reduce costs and maintain transparency.

Ineffective Deposit Negotiations

Poor handling of deposit negotiations can result in disputes, strained relationships, and legal issues.

Solution: Conduct thorough move-in and move-out inspections, documenting the property’s condition meticulously. Ensure prompt return of deposits and provide detailed explanations for any deductions. Transparent communication, clear documentation, and adherence to legal requirements help avoid conflicts and maintain positive tenant relations.

By recognizing and actively avoiding the nine deadly sins of property management—neglecting compliance, allowing rent arrears, mismanaging contractors, choosing wrong tenants, tenants doing DIY repairs, favoring VIP landlords, mismanaging utilities during the void period, and ineffective deposit negotiations—property managers can excel in their roles. Implementing best practices, maintaining open communication, and staying up-to-date with regulations contribute to successful property management and positive relationships with tenants and landlords. By addressing these challenges proactively and seeking continuous improvement, property managers can create thriving and well-managed properties.

Outsourcing Property Management

Rentancy offers a comprehensive list of services, among which – property management services. Here is what is included:

  • Coordinating day-to-day maintenance
  • Keeping up to date with ongoing compliances – GSC, EICR, EPC
  • Arranging periodic inspections – carried out by 3rd party
  • Working on tenancy contracts renewals
  • Working on the end-of-tenancy contracts
  • General query handling
  • Legal notices
  • Deposit returns
  • Negotiate dilapidations
  • Right to Rent Checks

Interested in our help? Submit your inquiry to talk to an expert. Or message us on WhatsApp at +44 330 321 3500.


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